Switching from another VPN
What you paid for should not go to waste
Your old service still owes you days you have already paid for. Send us a claim and we add the same number to your Veli key. Free, with no small print.
- As many days as are left, up to the term you bought
- A decision usually within a day
- The screenshot is needed once and deleted right after
How it works
Three steps, and none of them gets in the way of buying.
- 1
Buy a key
An ordinary purchase on the site or in the bot. Its term is also the cap on compensation.
- 2
Send a claim
The old service, the email your key was bought with, and a screenshot of its dashboard or a receipt showing the term.
- 3
Get the days
We look at the claim and add the days to your key's term. The answer comes to the key's email.
How much we add
As much as is left, that much we add
The cap is the term bought on your key: a month, half a year, or more with renewals. Move the sliders.
We add to your key
+6 months
That leaves 2 months beyond what you bought. Renew your key before claiming and we add it all.
Proof
Which screenshot will do
Any that shows the service's name and the term. Most people send one of these three.
Your account
The subscription page on your old service's site, or the screen in its app.
Payment email
A receipt or email showing the plan and the payment date — we work out the term ourselves.
Phone subscriptions
If you paid through the App Store or Google Play — Subscriptions in your settings.
- The service's name is visible
- The end date or the days left are visible
- Personal details may be covered: card, address, phone
- A screenshot without the term or the service's name will not do
The rules
- Compensation is for the first key on an address; a second key on it does not get it. You may renew your key before claiming: renewals count towards the term you bought.
- There is no deadline: send a claim any time while your key is active.
- We add as many days as are left on your old service, but no more than you bought from us: a month's key gets up to a month, a half-year key up to half a year.
- One compensation per person. If we say no, you can send a new claim.
Questions
Why a screenshot if you promised not to check?
So we do not hand out months to people who never paid anyone. Any picture showing the term will do: your old service's dashboard or its payment email. We look at it once and erase it together with the decision — only the file name and size stay in the database.
I have a year and a half left, but I bought a month. What do I get?
A month — as much as you bought from us. Take a key for half a year, or renew this one before claiming, and we add more. Bonus days from a promo code or a friend's invite do not count towards that term.
What if my old service is not on the list?
Pick «Other». We will see the service's name on the screenshot; it makes no difference to the decision.
Should I cancel my old subscription?
Better turn off auto-renewal so your old service does not charge you again. The paid days usually stay with it until the end of the term, so you can take the screenshot afterwards too.
How long does an answer take?
Usually within a day: a person looks at each claim, not a robot.
Do the days extend my term or run separately?
They extend it: the key's term simply becomes longer. Nothing to activate.
Paid days left over?
The claim takes a couple of minutes: the service, your email and one screenshot. The answer comes to the key's email.